Thank you for choosing Hompres International Trading Hong Kong Limited. We are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we are happy to provide you with a refund or exchange service. Please read the following refund and return policy carefully.

  1. Return Policy
    Return Time: You have the right to make a return request within 7 days of receiving the product.
    Product Condition: Returned products must be unused, in original packaging, with all tags and accessories attached.
    Non-returnable products: Some products cannot be returned due to hygiene reasons.
  2. Refund Policy
    Refund method: Approved returned products will be refunded within 5 working days after we receive the product, and the refund will be returned through your original payment method.
    Shipping: The original shipping fee and return shipping fee will not be refunded when returning the product. However, if it is because we sent the wrong product or the product is defective, we will bear the shipping fee.
  3. How to Initiate a Return
    If you wish to return an item, please follow the steps below:
    Contact Customer Service: Contact us at:
    Email: [email protected]
    Provide Information: State your order number, reason for return, and provide photos of the item in question (if applicable).
    Get Return Confirmation: Our Customer Service team will provide you with a return address and further instructions.
  4. Exchange Policy
    If you wish to exchange an item, please state the item you would like in your return request. The exchange procedure is the same as the return procedure. We will process your exchange request as soon as we receive your returned item.
  5. Damaged or Defective Items
    If the item you received was damaged or defective during shipping, please contact us as soon as possible. We will provide you with instructions for return and exchange.

Thank you for choosing Hompres International Trading Hong Kong Limited. Your satisfactory shopping experience is our top priority!